We offer several convenient payment methods to meet your individual needs; please select the option below that best suits you. If you have a direct bill question, please contact our Billing department by email at [email protected] or by calling our toll-free number 1-844-217-7388 Monday through Friday between 8:00 AM – 9:00 PM Eastern Time to speak with a representative.
A: Only Crum & Forster clients that receive their invoice directly from the company are eligible to enroll in electronic payment services.
A: You can register in the online portal once your first invoice has been generated. Once registered, you can make a payment at any time.
A: We accept one-time payments and recurring payments. Payments can be made online via eCheck, debit card or credit card (Visa, Mastercard and Discover) for no additional fee.
A: No special hardware or software is required to use our electronic payment services.
A: You will need a copy of your recent Crum & Forster invoice that provides your account number at the top of the first page. You will also need a valid e-mail address and your bank routing number and account number to make a payment.
A: Crum & Forster has entered into an agreement with JPMorgan Chase to use their Pay Connexion electronic payment processing solution.
A: There is no cost for enrolling in and using our electronic payment site.
A: We suggest that you make your payment at least five (5) business days before the actual payment due date.
A: Payments made via credit card are processed the same day. Payments via eCheck will be processed the following day before 3:00 PM Eastern Time.
A: Payment may be edited or canceled by the insured any time prior to 3:00 PM Eastern Time on the day that the payment is scheduled.
A: Yes, once you have successfully processed your transaction, you will receive a confirmation email from [email protected]
A: No, all changes must be submitted through your insurance agent/broker.
A: Email: [email protected]
If you elect to pay your premium bill using Crum & Forster’s online payment process, the following terms and conditions apply: