Multiple
Bill Pay
Options
Thank You for Being Our Valued Customer
We offer several convenient payment methods to meet your individual needs; please select the option below that best suits you. If you have a direct bill question, please contact our Billing department by email at [email protected] or by calling our toll-free number 1-844-217-7388 Monday through Friday between 8:00 AM – 9:00 PM Eastern Time to speak with a representative.
Bill Pay FAQs
A: Only Crum & Forster clients that receive their invoice directly from the company are eligible to enroll in electronic payment services.
A: You can register in the online portal once your first invoice has been generated. Once registered, you can make a payment at any time.
A: We accept one-time payments and recurring payments. Payments can be made online via eCheck, debit card or credit card (Visa, Mastercard and Discover) for no additional fee.
A: No special hardware or software is required to use our electronic payment services.
A: You will need a copy of your recent Crum & Forster invoice that provides your account number at the top of the first page. You will also need a valid e-mail address and your bank routing number and account number to make a payment.
A: Crum & Forster has entered into an agreement with JPMorgan Chase to use their Pay Connexion electronic payment processing solution.
A: There is no cost for enrolling in and using our electronic payment site.
A: We suggest that you make your payment at least five (5) business days before the actual payment due date.
A: Payments made via credit card are processed the same day. Payments via eCheck will be processed the following day before 3:00 PM Eastern Time.
A: Payment may be edited or canceled by the insured any time prior to 3:00 PM Eastern Time on the day that the payment is scheduled.
A: Yes, once you have successfully processed your transaction, you will receive a confirmation email from [email protected]
A: No, all changes must be submitted through your insurance agent/broker.
A: Email: [email protected]
Phone: 844-217-7388
Pay Bill: Terms & Conditions
If you elect to pay your premium bill using Crum & Forster’s online payment process, the following terms and conditions apply:
- Crum & Forster has contracted with JP Morgan Chase (“Chase”) to process online bill payments through Chase’s Pay Connexion system. You will be directed to the Chase online payment system by clicking on the attached link. The Pay Connexion website is not maintained or controlled by Crum & Forster. This link is provided solely for your convenience. We recommend that you take the time to read the privacy policy and user agreements of the Pay Connexion website.
- In order to make online payments, you will be required to register on the Pay Connexion website. As part of the registration process, you will be asked to create an identification code (“User ID”) and a password for access. Upon entering the Pay Connexion website you may be asked to provide your bank account and routing numbers, and other information deemed necessary by Chase to process your online payment.
- Crum & Forster provides minimal information to Chase to assist in the enrollment for the Pay Connexion website. Crum & Forster will not be given access to your User ID, password, or any of the information that you provide to Chase. Crum & Forster will of course be given information from Chase regarding the amount and status of your payments.
- In accessing the Pay Connexion website, you agree that:
- Crum & Forster is not responsible or liable for the storage, use, maintenance or handling by Chase of your User ID, password, or any of the other information you provide to Chase.
- Funds are credited to your account based upon when payments are received by Chase.
- Payment on a canceled policy does not constitute reinstatement of the policy.
- If a cancellation is pending, unless full payment is received prior to the cancellation effective date the policy will cancel for non-payment of premiums.
- Should payment be returned for insufficient funds or account closed, a processing fee may be imposed by Chase.