We offer several convenient payment methods to meet your individual needs; please select the option below that best suits you. If you have a direct bill question, please contact our Billing department by email at [email protected] or by calling our toll-free number 1-844-217-7388 Monday through Friday between 8:00 AM – 9:00 PM Eastern Time to speak with a representative.
A: You will need a copy of your recent Crum & Forster invoice that provides your account number at the top of the first page. You will also need a valid e-mail address and your bank routing number and account number to make a payment.
If you elect to pay your premium bill using Crum & Forster’s online payment process, the following terms and conditions apply:
In order to make online payments, you will be required to register on the Pay Connexion website. As part of the registration process, you will be asked to create an identification code (“User ID”) and a password for access. Upon entering the Pay Connexion website you may be asked to provide your bank account and routing numbers, and other information deemed necessary by Chase to process your online payment.
Crum & Forster provides minimal information to Chase to assist in the enrollment for the Pay Connexion website. Crum & Forster will not be given access to your User ID, password, or any of the information that you provide to Chase. Crum & Forster will of course be given information from Chase regarding the amount and status of your payments.
In accessing the Pay Connexion website, you agree that:
Crum & Forster is not responsible or liable for the storage, use, maintenance or handling by Chase of your User ID, password, or any of the other information you provide to Chase.
Funds are credited to your account based upon when payments are received by Chase.
Payment on a canceled policy does not constitute reinstatement of the policy.
If a cancellation is pending, unless full payment is received prior to the cancellation effective date the policy will cancel for non-payment of premiums.
Should payment be returned for insufficient funds or account closed, a processing fee may be imposed by Chase.