Claim Solutions

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Support Through the Claims Lifecycle

When your business incurs a loss, it’s important to have the right people in place to help resolve your claim as efficiently as possible. Our dedicated claims advocates are ready to help you through all stages of the claims lifecycle. We’ll investigate the facts, create a plan to help mitigate your loss and expedite the settlement. Our overriding goal is to help you return to normal operations as quickly as possible.

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Because Service Matters

At Crum & Forster, our customer service-based culture is embedding in everything we do. That’s why our claims professionals and emergency response teams are available 365 days a year, 24 hours a day, 7 days a week, ready to help you.

All of our claims professionals have specialized expertise and are fully integrated with our underwriting staff. This partnership promotes a greater understanding of our insureds’ businesses, our policies, and obligations and assures a faster, more comprehensive analysis and settlement.

We’ve Got Your Back

hands We’ll work proactively to prevent or mitigate any damage. But rest assured, should you suffer an unexpected event or legal action, we’ll be sure you receive superior representation and prompt settlement.

  • Our in-house, centrally managed national Subrogation Unit is engaged at the very beginning of a claim. They are careful to develop and protect evidence necessary to relentlessly pursue negligent third parties to further mitigate losses.
  • We have a network of approved law firms with specialty practices and legal defense teams that align with our policyholders’ needs.

Bringing the Expertise

laptop iconWe employ more than 500 claim professionals who operate nationally. Each one has specialized expertise in each of our business segments. While our team is proactive in early case resolution, they are fully prepared to defend cases.

Keeping it Personal

communicationWhether you submit a claim online or speak directly with one of our trained professionals to initiate your claim, you can expect a dedicated single-point-of-contact throughout the claims process. We’ll provide ongoing updates and assistance every step of the way.