Who will handle your claims?
The Dallas Regional Claim Office will handle your Texas claims.
Phone: 800-527-5531
Mike Hicks, AVP
Please direct all general correspondence to:
Email: claimsmail@cfins.com
Fax: 877-622-6911
Mail: PO Box 14139, Lexington, KY 40512
How to Report Workers’ Compensation Claims?
To report via the Internet: Log on to the Crum & Forster website at https://cfconnect.cfins.com. Use your assigned User ID and Password. If you do not have a current User ID, please contact your local Crum & Forster Claims or Marketing resource.
To report e-mail: crumandforsternol@cfins.com
To report via fax: 1-877-622-6218
To report claims via telephone: 1-800-690-5520
(7 day/24 hour toll free reporting line for all states)
- In the event of a serious or fatal injury, notify the local claim office immediately by telephone.
What forms does the employer need to be aware of?
Notice 6 / Texas W/C Posting Notice
Review the instructions and prominently display the notice where each employee is likely to see the notice on a regular basis. Notices should be displayed in English and Spanish. The posting notices are available on the Crum & Forster website at:
Notice of Ombudsman Program
Post this along with the Notice 6.
TX-Ombudsman Notice 4-18 | TX-Ombudsman Notice 4-18 Spanish
Office of Injured Employee Counsel website: https://www.oiec.texas.gov/
Notice to New Employees
Include the New Employee Notice (in English & Spanish) in your Texas New Hire packet.
TX – Notice to New Employees – English | TX – Notice to New Employees – Spanish
Notice of Injured Worker Rights and Responsibilities
Include the Notice of Injured Workers Rights and Responsibilities in your Texas New Hire packet. Provide another copy to the employee when they report an on-the-job injury or illness.
TX-Employee Rights and Responsibilities | TX- Employee Rights and Responsibilities Spanish
Employer Rights and Responsibilities
This is information for employers from the Texas Division of Workers’ Compensation
TX Employer Rights and Responsibilities
DWC-1 / Employer’s First Report of Injury
If you report the claim via the Internet or by telephone, you do not need to fill out this form. If you report the claim via fax, complete this form, and fax it to Crum & Forster at the fax number provided above.
TX DWC1 – Employers First Report of Injury rev 10.2024
DWC-3 / Employer’s Wage Statement
File this form with the carrier, claimant, and claimant’s representative when the claimant is losing time from work. Read the instructions for more specifics on when to file the form.
TX DWC3 – Employers Wage Statement rev 10.2022
DWC-6 / Supplemental Report of Injury & Instructions
The Texas Department of Insurance, Division of Workers’ Compensation (DWC) requires that all return-to-work activity and post-injury change of earnings be reported to the insurance carrier. Read the instructions for further details on when the form should be filed along with the deadlines for filing.
TX DWC6 – Supplemental Report of Injury rev 10.2024
What is the Waiting Period for Lost Wages in Texas?
The waiting period is 7 days. If the employee is off for more than 14 days, the first 7 days are paid retroactively.
What is the Choice of Physician Rule in Texas?
The employee is entitled to the initial choice of physician unless the employer has implemented a Health Care Network (HCN). TXCOMP is an online system available on the Division website that can assist the employee in finding a doctor (if an HCN has not been implemented).
Where should all medical bills be sent?
Crum & Forster
PO Box 14801
Lexington, KY 40512
Important Websites
Texas Department of Insurance (TDI) / Department of Workers’ Compensation (DWC) – https://www.tdi.texas.gov/wc/index.html
Texas WC Forms – https://www.tdi.texas.gov/forms/form20.html
Multi-State Information – http://www.workerscompensation.com/