Workers’ Compensation Claim Kit – Alabama

Who will handle your claims?
The Orlando Claim Office will handle your Alabama claims, located at:

PO Box 14139
Lexington, KY 40512

Phone: 800-423-3060
Rose Powell, Manager

How to report Workers’ Compensation claims?

To report via the Internet: Log on to the Crum & Forster website at Use your assigned User ID and Password. If you do not have a current User ID, please contact your local Crum & Forster Claims or Marketing resource.

To report via e-mail:
To report via fax: 1-877-622-6218
To report claims via telephone: 1-800-690-5520

(7 day/24 hour toll free reporting line for all states)

  • In the event of a serious or fatal injury, notify the local claim office immediately by telephone.

What are the Reporting Requirements? What forms does the employer need to be aware of?

Posting Notice
Review the instructions and prominently display the form where each employee is likely to see the notice on a regular basis. The Alabama posting notice is available on the Crum & Forster website.

Alabama Form: WCC-Form 2 Employers First Report of Injury or Occupational Disease
If you report the claim via the Internet or by telephone, this form does not need to be completed. If you report the claim via Fax, complete the form, and Fax it to C&F at the Fax number provided above.

CF Claim Kit Alabama 5.19.1

What is the Waiting Period for Lost Wages in Alabama?
The waiting period for lost wages in Alabama is 3 days. If the injured worker is off for more than 21 days, the first 3 days are paid retroactively.

What is the Choice of Physician Rules in Alabama?
The carrier has first right to select the physician. An exception is emergency care. If an employee is dissatisfied with the initial physician and further care is necessary, the employer must provide a panel of 4 physicians from which the employee may choose further care.

Preferred Provider Organization Network (PPO):
Crum & Forster has a PPO network available. Follow the instructions below to access the PPO Network:

Logon to the website at:

  • Search by Provider Address, Name or Region
  • Select the Distance, Provider Type and Specialty
  • Results can then be exported to a directory or excel.
  • You can obtain a Map List or text message by selecting a specific provider

Where should all medical bills be sent?

Crum & Forster
PO Box 14801
Lexington, KY 40512

Important Websites:
Click on this link for the Alabama Department of Industrial Relations, Workers’ Compensation Division:

Multi-State Information: