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Thank You for Being Our Valued Customer

If you have a Direct Bill question, please contact our Billing Department by email or by calling 1-808-537-5221 between 8:00 AM and 4:15 PM to speak with a representative.

New Payment Portal Coming Soon!

We’re excited to announce the impending launch of a new direct bill online payment portal which will provide convenience, flexibility and security. Beginning July 12, 2023, our new portal promises to deliver a superior digital experience making it easier – and safer – to pay invoices online.


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Pay Bill: Terms & Conditions

If you elect to pay your premium bill using Crum & Forster’s online payment process, the following terms and conditions apply:

  • Crum & Forster has contracted with JP Morgan Chase (“Chase”) to process online bill payments through Chase’s Pay Connexion system. You will be directed to the Chase online payment system by clicking on the attached link. The Pay Connexion website is not maintained or controlled by Crum & Forster. This link is provided solely for your convenience. We recommend that you take the time to read the privacy policy and user agreements of the Pay Connexion website.
  • In order to make online payments, you will be required to register on the Pay Connexion website. As part of the registration process, you will be asked to create an identification code (“User ID”) and a password for access. Upon entering the Pay Connexion website you may be asked to provide your bank account and routing numbers, and other information deemed necessary by Chase to process your online payment.
  • Crum & Forster provides minimal information to Chase to assist in the enrollment for the Pay Connexion website. Crum & Forster will not be given access to your User ID, password, or any of the information that you provide to Chase. Crum & Forster will of course be given information from Chase regarding the amount and status of your payments.
  • In accessing the Pay Connexion website, you agree that:
    • Crum & Forster is not responsible or liable for the storage, use, maintenance or handling by Chase of your User ID, password, or any of the other information you provide to Chase.
    • Funds are credited to your account based upon when payments are received by Chase.
  • Payment on a canceled policy does not constitute reinstatement of the policy.
    • If a cancellation is pending, unless full payment is received prior to the cancellation effective date the policy will cancel for non-payment of premiums.
    • Should payment be returned for insufficient funds or account closed, a processing fee may be imposed by Chase.

For more information, please contact our Hawaii Billing Team at:

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