Crum & Forster works to understand the specific needs of each policyholder. Our dedicated team of claims professionals specializes in claims involving damage to private passenger autos, commercial vehicles and tractor trailers. Well-trained and equipped, we can design programs for our insureds that deliver superior claims service.
- Our call center is ready to take your call 24-7-365.
- Claims are handled by dedicated teams tailored to your account.
- Claim professionals are trained to handle heavy vehicle losses quickly to minimize downtime.
- Insureds and claimants are contacted within one business day.
- Vehicles are inspected promptly and usually within 2 business days.
- We utilize a streamlined approach for handling small physical damage claims without the need for an appraisal.
Our Vehicle Repair Program features:
- Convenient repair or replacement of your glass damage.
- Direct repair facilities nationwide.
- An agreed price for cost of repairs usually secured within 24 hours.
- Direct payment to the repair facility to eliminate check processing and down time.
- A national agreement with Enterprise Rent-A-Car for prompt delivery of a passenger or light-commercial rental vehicle.
- Direct payment of rental charges to the vehicle rental company.