Q: Am I eligible to participate in on-line electronic payment processing?
A: Only Crum & Forster’s clients that receive their invoice directly from the company are eligible to enroll in electronic payment services
Q: What payment options are available?
A: Currently we accept one-time only payments, recurring ACH payments as well as credit card payments.
Q: Do I need any special hardware or software to sign-up for electronic payment services?
Q: What information do I need to enroll in electronic payment services?
A: You will need a copy of your recent Crum & Forster invoice which provides your account number at the top of the first page. You will also need a valid e-mail address, and your bank routing number and account number to make a payment.
Q: What Financial Institution processes my payment?
A: Crum & Forster has entered into an agreement with JPMorgan Chase to use their Pay Connexion electronic payment processing solution.
Q: How am I billed for this service?
A: There is no cost for enrolling in and using this payment site.
Q: How far in advance of the due date should I make my payment?
A: We suggest that you make your payment at least five business days before the actual payment due date.
Q: When is my non-recurring payment processed?
A: Payments are processed at 3:OO pm eastern time.
Q: How do I change or cancel a payment that I have already scheduled?
A: Payment may be edited or cancelled at any time prior to 3:00 pm eastern time on the day that the payment is scheduled.
Q: Will I receive a confirmation of my payment?
A: yes, once you have successfully processed your transaction, you will receive confirmation of any payment submission, change or cancellation
Q: Can I change my billing address via the Pay Connexion site?
A: No, to change your billing address please contacts your agency.
Q: How do I contact the C&F Billing Department:
A: Email: Collections.Inquiry@cfins.com
Phone: (844) 217-7388
Mail: Crum & Forster, Inc.
Attn: Financial Operations
305 Madison Avenue
Morristown, NJ 07960