Specialized Claims Services

In addition to its standard services, Crum & Forster offers specialized claim services to designated policyholders. Specialized services can include:

Designated Claims Account Executives

The claims account executive acts as a single point of contact for the policyholder and producer to establish customized claim goals and service strategies. They are implementation and transition specialists, who handle the claims installation process, claim reviews and coordination of service strategies.

Special Handling

We can help create tailored claim handling instructions that are then transmitted to the appropriate Crum & Forster claims professionals.

Team Stewardship Program

We offer a coordinated process designed to actively engage the policyholder and producer for optimal claims service.

Risk Management Tool (RMT)

RMT is a web-based application designed for policyholders and producers to assist in monitoring claims activity and trends. It provides on-line access to claims financial information using charts and tables, claim file notes and attachments, and reports, including loss runs, for on-line viewing or printing.

Once an RMT account is activated, a policyholder or producer can enter the secure site using an assigned ID and password, and the progress of claims can be monitored 24 hours a day, seven days a week.